Mississippi Home Care Client’s Bill of Rights
The following is the complete and official text of the “Mississippi Home Care Client’s Bill of Rights,” as provided by the Mississippi State Department of Health. While the “Client’s Bill of Rights” summary is within our Service Agreement this provides an easy-to-read overview, this contains the full, unabridged version for your detailed reference and complete information.
Kingdom Covenant Care is fully committed to upholding and exceeding these standards in our daily service.
Be treated with dignity and respect.
Receive services that are furnished in a way that conserves your dignity and is respectful of your property and person.
Be free from mental and physical abuse, neglect, and exploitation.
Confidentiality of your medical and financial records and your personal affairs.
Be informed, both orally and in writing, of any changes in the charges or items for which you are liable to pay, as soon as reasonably possible, but no later than 30 days from the date the agency becomes aware of a change.
Be involved in the planning of your care and treatment.
Be informed in advance of any changes in your care and treatment.
As a client of a home care agency in Mississippi, you have the right to:
Refuse care and treatment.
Be informed, both orally and in writing, of the agency’s policies for client grievances.
Voices grievances and suggest changes in services or staff without fear of discrimination or reprisal.
Be informed, both orally and in writing, of the telephone number and hours of operation of the state’s home health hotline which receives questions and complaints about home care agencies.
If you have a complaint against a home care agency and feel your rights have been violated, you have the right to contact the Mississippi State Department of Health.
Division of Health Facilities Licensure and Certification P.O. Box 1700 Jackson, MS 39215-1700 www.msdh.ms.gov 1-800-227-7308
Kingdom Covenant Care, LLC encourages you to bring any concerns to our attention first, as outlined in our grievance procedure. However, you always retain the right to contact the state authorities at any time. A copy of this document will be kept in your in-home care binder for easy reference.